How to improve customer service and safety in Limo & Taxi industries

Limousines or taxies are used for a variety of purposes that include personal & business commuting, weddings, VIP services, bachelor/bachelorette parties, corporate events, etc.

What matters most to consumers when choosing a Taxi/Limo service? Service quality, safety, price, vehicle quality, and design. Your customers also expect you to offer professionalism, high-quality service, and comfort. This is why excellent customer service is essential to increase your business’s reputation.  It may be overwhelming at first to consider all these factors when you look to grow your business.  But leveraging GPS Telematics & Dash Camera systems is a great first step.

GPS Telematics Systems for Limo & Taxi

Leveraging GPS Telematics is more common now in the transportation industry. In the fact, the GPS Telematics device market is expected to reach $ 2.89 billion USD by 2023 at a CAGR (compound annual growth rate) 12.9% between 2017 and 2023 according to the research report by GPS Telematics Device Market by Type, Deployment Type, Industry and Geography – Global Forecast to 2023.

In addition, the research shows that the GPS Telematics market is expected to have high demand in the transportation & logistic sector during the forecast period growing at a CAGR of 14.4% between 2018 and 2025.

As you can see, GPS Telematics plays a huge role in the transportation industry to operate management of functions such as routing, Telematics, dispatching, security, and safety. Let’s see how GPS features work for your business.

Real-time Telematics

GPS Telematics allows users to monitor drivers, vehicles, and assets in real-time. It provides Telematics information with high accuracy. This information includes routes, fuel, mileage, idle time, engine stops, and speed. Based on that information, GPS Telematics provides optimized routes to get your drivers where they need to be faster & safer, completing more jobs within the scheduled time. Efficient routes and arrival on time or earlier arrival enhance customer service and it leads to increased reputation.

Improving vehicle security

GPS Telematics enables you to monitor your vehicle and get key data. GPS Telematics gives you clear visibility into your entire pool of assets and their current status. Using real-time Geofence status with reporting and alerts, you can detect potential theft or unauthorized use. Prevent potential loss and impact on your business by taking immediate preventative action.

Dispatching

On-time departure/arrival and quick response times with customers are crucial to improving customer service. With real-time data from GPS Telematics, you can dispatch a limo/taxi and driver who is close to your customers. Excellent customer-facing tools like driver arrival notifications and arrival confirmations are automated tools to assist you and your team. Improved service helps build brand loyalty and increase customer retention.

Reduce liabilities

Reckless driving and unnecessary accidents can be a huge liability for your company. Of course, accidents are out of the question for the transportation industry. This is why monitoring and analyzing are important to reduce poor driving habits such as speeding and harsh braking. With a vehicle Telematics system, transportation companies can easily monitor driving behavior and detect which activity causes unnecessary costs.

Installing GPS Telematics provides your transportation business with many benefits. With compact mobile devices, combined with the extensive coverage of today’s wireless networks, GPS Telematics enables users to track and monitor virtually anything; not just where cellular service is available, but anywhere. The result is improved security, productivity, and a superior customer experience.

Arpaway Vehicle Telematics

Arpaway is a hardware distributor in the IoT industry. We work with both Business and Consumer clients and offer a full suite of hardware, connectivity, and turnkey applications to end users. Whether you are a reseller partner, business with fleet tracking needs, or a person looking to track your own vehicle, Arpaway has what you need. 

We partner with only the best hardware vendors & application providers and provide next generation connectivity. All our hardware partners are the top manufacturers of GPS Tracking and IoT device.

Check our shopping page and find the best GPS Tracking for your business to increase productivity.